a. they were a monopoly, and the worse kind: a monopoly that used that status to sit on the status quo and treat their customers poorly
b. a barbaric rental fee structure that was properly slammed by the Courts
c. ignorant employees who didn't know their product
d. a lame 'by mail' attempt to compete with Netflix - too little, too late
e. by virtual of their size they drove mom and pop stores out of business. Normally I'd say "eh, free market" but in this case they drove them out WITHOUT providing better prices or service
f. Tre liked them. :)
