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Tuesday, February 1, 2011

RED

'RED' was ok, but in the end was little more than cookie cutter action/comedy. What comedic bright spots there were came largely courtesy of Mary Louise Parker.

Monday, January 31, 2011

An Important Quote

 It's always too early to quit - Norman Vincent Peale

who needs internet porn when u can watch Katy Perry's 'Teenage Dream' video? Well done Mrs. Brand, well done. In other news Cold War Kids were pretty darn good.

Saturday, January 29, 2011

Life

 Zikes. Even the most sedate, productive, happy days can descend into chaos and drama before changing back just as quickly. Life is just a big helping of messy, unpredictable disorder I guess.

Baby Songs

 I found our old Baby Songs DVD and to my suprise Smiley was ecstatic. He and LuLu are watching it now, singing and laughing along. Good times

🙂

 watching the 2011 US.Figure Skating Championships on NBC

Friday, January 28, 2011

25 Years Ago Today

 25 yrs since the Challenger exploded. I didn't see it happen live on TV, but they rolled a TV into our 6th grade classroom and the rest of that day was spent watching the news.

You'd think the anniversary would get more ink, but the nat'l tragedies of the last quarter century - waco, OK city, columbine, 9/11 - seem to make it less impactful on our collective memory.

Not My Best Work

I made tandoori chicken and rice pilaf for dinner last night, and it was a disaster. Awful. Sitcom awful. Smiley and I were the only ones who swallowed more than the mandatory one bite - Lisa included: (

Not Pleased

It's petty, but I am sore with a) the headline JS gave my piece B) a glaring typo they introduced into it (it is not in my submission) and c) an edit that took out a line that had a lot of humor and heart. But they paid me, so it's all sour grapes. so OFW.

Thank You!

Thank you to the folks who bought GS cookies from my girls, esp those who went out of their way w/ their generosity

New Music

 Listening to Bush's new CD "Sea of Memories".

Tuesday, January 25, 2011

Barbie



Go Pack Go

 The sign LuLu made at school. It now hangs on our front door.




The Moment McCartney and Lennon Met

 6 pm. Saturday July 6th 1957.

FYI

 According to an email I just received, a Packers column I wrote should be in Thursday's Journal-Sentinel. I'll let you know if it pans out.

The Notorious Landlady

 watching 'the notorious landlady' w/ Kim Novak, Jack Lemmon and Fred Astaire

The Amazing Race

We just finished watching the first season of The Amazing Race. Minor discord there at the end, with me rooting on the eventual winners while Lisa, a fan of the runner ups, accused me of betraying my economic and social class with my decision. Either way, no losers on that show. Even if you're eliminated in week 1, you see more of the world than most people do in a lifetime.

Monday, January 24, 2011

The Sentry by Robert Crais

I finished Robert Crais' "The Sentry", a Joe Pike/Elvis Cole novel centered around the suspected kidnapping of Pike's love interest. It's on par with Crais' other books, which is to say it's a strong story populated by great characters. I do wish, however, that he'd bring back some of the humor that was present in his early work.

Sinatra Jr

Cheeseheads





 

A Lesson in Customer Service

Before I forget it entirely, I'd like to relay a story about exceptional customer service that I provided to a customer. Am I a braggart? A narcissist? Duh. I thought we established that already. But that doesn't change the value of the anecdote.

A few months before Christmas a woman came into the store and said say she was "in love with a song", and wanted to buy the album that featured it. The problem? She didn't know the name of the song, the CD, or even the artist. She hummed a few bars but it was barely recognizable as music, much less a specific tune. After I asked a few questions, she conceded it was hopeless. She couldn't provide any additional information.

Then, just as she prepared to walk out, I heard her say that she'd just have to wait until it was 'on TV again'.

"You heard it on TV? Was it a commerical, or a show . . .?"

"A show. The one with the lady from The Apprentice."

Ah. Betheny Frankel. That narrowed it down to either Real Housewives or Betheny Getting Married?"

It was the latter. Another problem tho' - she couldn't remember the episode. So I hit the web, found the site for the show, and determined it was the very episode where she got married. This sparked the customer to mention that it was the song Betheny used for her wedding dance.

How the heck could you not remember that tidbit? C'mon!

Anyhow, I couldn't find the name of the song on the web at the time, and the computer was blocked from playing any video or audio file that might have provided the answer. But a Bing search did provide an article about the wedding planner that pulled off the event.

So I did what seemed logical. I called the Manhatten office of the planner and explained the situation to an assistant. She passed the call up the chain, and someone finally coughed up the answer: "No One" by Alicia Keyes.

The song, of course, is instantly recognizable, and had the humming gone better I'd have ID'd it on the spot. But the point is, I found the song, located the CD, and made the company a few bucks.

More importantly, I impressed the customer. She'll return in the future, and I'll bet she's retold the story a few times herself. One act of solid customer service may very well net a dozen sales in the future.

Here endeth the lesson :)

Girl Scout Cookie Time!

 It's ok - u don't need to resort to generic Thin Mints there's still time to get the real deal!! "Thanks Alot" r in "green" packaging this yr but r still the lg chocolate covered bottom cookies u love. Light & crisp belgian style caramelised cookies ( "shout Outs") r new this yr. Lemonades, shortbread, Thin mints, peanut butter patties, p.b. sandwiches, caramel delights all made the cut. No more daisy go rounds tho' - Lisa