A Bank Complaint

Yesterday when my credit card was lost I called and had the bank put a temporary hold on it; I was very pleased with them, since I was pretty sure the card was lost in the house or car but wanted to be safe. Alas, after finding it today the bank at first refused to release the hold, saying they have no such policy and I'd need to wait 7 days for a new card. That's what 17 years of customer loyalty will do for you nowadays. After raising a fuss and pointing out I had asked about the temp hold ON A RECORDED LINE, I got management approval to reactive the card. What a sh*t bank.